Service Writer - Oklahoma City

Return to List | Apply for this Job

Posted On: 5/10/2017

Position: Full Time - Hourly

Description:

Vermeer Great Plains has an immediate opening in our Service Department located in Oklahoma City, Oklahoma. We are looking for a person excited about an opportunity and willing to make a difference. 

ESSENTIAL FUNCTIONS:

  • Be first point of contact for service customers via telephone and in person.
  • Input labor and notes from time cards daily, ensuring accuracy of technician's reporting
  • Get accurate information from the customer, including names and numbers, walking to the machine to get all information necessary to establish a work order   Open work orders
  • Preview work orders, ensuring parts and items are on the ticket
  • Input work performed and track work orders through computer system   
  • Ensure timely completion of work orders and other paperwork
  • Become familiar and efficient with all phases of the computer system required for service management
  • Estimate the cost and time needed to do the repair, taking into account both Vermeer's and the customer's schedule
  • Understand the customer requirement and concerns; match the requirements and concerns to various service options
  • Obtain customer approval to do additional work and provide explanation of the work performed and the charges being billed   
  • Act as the liaison between customers and the service department
  • Strong interaction with Service Manager and Shop Foreman
  • Continue education of new products, features, accessories and attend product training as required   
  • General filing
  • Update technical manuals
  • Handle warranty claims

NON-ESSENTIAL FUNCTIONS:

  • Attend company functions and meetings, visiting with the customers.
  • Perform other duties as assigned. 

MINIMUM QUALIFICATIONS:
  • Must have HS Diploma or GED
  • Ability to understand and follow instructions in English.
  • Must successfully pass a drug screen
  • Computer experience
  • The position requires standing, leaning, twisting, bending, pushing, pulling and lifting up to 50lbs.
  • The environment is mainly inside, sometimes inspection of vehicles and equipment will be performed outside.

BENEFITS:

  • Medical Insurance
  • Paid Holidays
  • Paid Vacation/Sick Time
  • 401K

Vermeer Great Plains is an E.O.E.